An organisation has one owner (admin) that can oversee all aspects of an organisation. They are marked with a crown icon in the current users list of the organisation.
The person that first sets up the organisation will be the initial admin/owner. This may arise as a result of receiving the first certificate on behalf of an organisation.
Owners can add colleagues and assistants to the organisation via the organisation settings page reached from the organisation's dashboard. Different permissions can be granted to different users.
Admin/owners have full permissions that are greyed out so they can't be inadvertently reduced. Currently they are shown as unticked, but this is a user interface issue that we plan to fix.
If you are not the appropriate admin/owner of an organisation, or you are leaving the organisation, you should transfer ownership.
The 'Transfer Ownership' menu item is shown on the organisation settings page if you are the current owner.
First, ensure the anticipated new owner is already listed in your organisation's current users. If not, they can be added using the '+' button adjacent to the list's title. They will receive an email inviting them to join the organisation, which they should accept.
Then go to the transfer ownership page and add their email address to the box. This will send them an email inviting them to become the owner of the organisation. When they accept, as a final check, you will receive an email to confirm their acceptance and finalise the transfer.
The new owner should then log in, familiarise themselves with their range of permissions, and set your permissions appropriately.
If you are a consultant that helped the organisation receive their first certificate and hence had the initial admin/ownership, the new owner should set you to an 'assistant'.
If you transferred ownership because you are leaving the organisation, the new owner should 'dismiss' you. You will then no longer be able to access the organisation, but you will still be able to access your personal area and any other organisations you are associated with.