Your user account is associated with one or more email addresses. These can be personal email addresses (like a gmail account) or company / organisation email addresses.
The first email address you use to create an account will be your primary email address, indicated by a solid yellow star on the lefthand side of the table. If you successfully add more email addresses to your account, you can change which is the primary one by clicking on an unfilled star next to the appropriate email address. The primary email address is the one the system uses to contact you about your user account, for example for security alerts (new log in, etc).
You can log in with any of your verified email addresses using the account password and two factor authentication (where set). This means that if you leave an organisation and no longer have access to an organisation email, you can still use an alternative email to log in or reset a password.
For this reason, we recommend that you add at least one alternative email address, for example a personal one and a company one.
When you add an email address, the system will send a verification link to that address to confirm it is you. Once confirmed, you will be asked to complete registration on the platform. Click yes when you are asked if you already have an account and then log back in. Your new email address should now be added to the table with a green tick in the verified column.
If you click 'no' to already having an account, the new email address will be used to set up a new account that is separate from your existing one.
If you have two different accounts, i.e. you log in to the platform with a different email address and password (and therefore have a different personal dashboard), you may merge the accounts. Doing so will bring the other email address and any associated certificates across to the account you are currently using.
If an email address has not been used to receive a certificate, you can remove the email from the table by pressing the button, and this will unlink it from your account and delete it from the system.
If an email address has been used to receive a certificate, you will need to contact us to delete it as it is linked to records of the issuer. We will then discuss the options with you, for example linking the issued certificate with a different email address.
When a certificate is issued to an organisation, it is sent to an email address. If you receive such a certificate, if you are not already linked to that organisation, you will be asked if you wish to join it. In doing so, the email address becomes associated with the organisation and enables you to view that certificate and potentially others depending on the permissions granted. The table shows the organisations that an email address is associated with.
If you leave an organisation and you are dismissed from the organisation's user base, then your association will cease and the organisation will no longer appear in the table.
If and when a personal certificate is issued to any of your verified email addresses, it will automatically appear in you received certificates area without the need to click on the email sent.
If an organisation certificate is sent to an email address already associated with an organisation, it will automatically appear in the organisation's received certificate area.