This knowledge base is still work in progress, but we're busy trying to complete as many sections as quickly as possible…
This is the growing Knowledge Base for BlockMark Registry.
Our aim is to make the platform as intuitive to use as possible, but the world of certificates is complicated and over the years we’ve been asked to add lots of features to satisfy lots of different needs. So don’t worry if something doesn’t quite make sense and you need to dive into this resource for a fuller explanation!
And if you can’t find the answer you need, do get in touch, as we’re here to help.
Because BlockMark Registry is a cloud-based software-as-a-service web application, it is continually being updated and improved. We endeavour to keep this knowledge base in sync, but sometimes things get a bit out of step, so please accept our apologies if you spot something that’s wrong. Let us know and we’ll do our best to correct it as soon as possible.
The user guide is accessible from the side menu and takes you through the various features available in BlockMark Registry.
This section points you to resources as they become available for particular roles and actions.
This section will highlight some specific case studies illustrating certain features and their benefits.
This section answers some common questions.
Your certificate will be visible on your received certificates page in your personal account if it was awarded to you personally. If you are receiving a certificate on behalf of an organisation, it will be on the received certificate page for that organsation. You can switch between your personal account and any organisation accounts you are associated with using switch accounts in the top menu bar. You can read more about navigation. if you are receiving a certificate for a thing, you'll need to switch account based on whether you are a custodian of the thing personally or on behalf of an organisation.
You will receive an email whenever you receive a certificate. The email address used to send the certificate also needs to be associated with your personal account or organisation account for it to appear there. You can mitigate this by adding other valid email addresses you use to your account in advance, or you can click through from the email on receipt, and this will add the email when you log in as normal.
You can read more about receiving certificates. If you are still unable to locate your certificate, please contact us or the certification body / accreditation body that issued it to you.
Have a read of this section.
Have a read of this section.
We'll be explaining the merge account feature in more detail soon. You can either give it a go or contact us with more details about what you want
The issuer of your certificate can make any corrections, so please get in touch with them directly. If you contact us about this issue, it may take longer to resolve as we will need to forward your query on to the issuer to action.
The following can currently be done directly from BlockMark Registry:
You need to be logged into the platform to see the ‘report issue or request feature’ in the footer area.