¶ Name mismatch
When you receive a certificate there is a possibility that the name on the certificate does not match the account it has been sent to. In such cases, a name mismatch message is shown on the digital certificate page, indicating to an inspector that there may be a problem with the certificate's validity.
The mismatch could be because:
- there is a simple typo in the certificate or on your profile page.
- the certificate has been sent to the wrong recipient.
- an administrative error by the issuer.
- in the case of a personal certificate, you have not included an alias or nickname in your personal settings.
- in the case of an organisation certificate, you have not included a trading name.
The name mismatch algorithm does not check for an exact organisation name match. For example, it ignores variations in Ltd, Limited, etc and looks for a consistent phrase within the name.
¶ An example
A certificate issued in the name 'University Xyz, Department Abc' to an organisation called 'University Xyz' will not give rise to a name mismatch.
But if that was the first certificate issued, the organisation name would have been automatically set as the full university and department name. If a subsequent certificate was then issued to that organisation as "University Xyz, Department Def", a name mismatch would arise. The solution is to then edit the organisation name to just be 'University Xyz", and neither certificate will give rise to a name mismatch.